Introduction

This Privacy Policy explains how CyberCentre (“we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you visit our website www.cyber-centre.co.uk or interact with our services. We are committed to safeguarding your privacy and ensuring that your personal data is protected in accordance with UK data protection laws.

What Information We Collect

We may collect and process the following categories of personal data:

• Identity data (e.g., name, date of birth)
• Contact data (e.g., email address, phone number, postal address)
• Technical data (e.g., IP address, browser type, device information)
• Usage data (e.g., pages visited, time spent on site, referring website)
• Transaction data (e.g., payment details, order history)
• Marketing and communications data (e.g., preferences for receiving marketing)

We may also collect sensitive personal data where necessary and with your explicit consent, such as health information or data revealing racial or ethnic origin.

How We Collect Your Data

We collect data directly from you when you:

• Fill out forms on our website
• Register for an account or subscribe to our services
• Make a purchase or request customer support
• Communicate with us via email, phone, or other channels

We also collect data automatically through cookies and similar technologies when you use our website. Please see our Cookie Policy for more details.

Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Your consent
• Performance of a contract with you
• Compliance with a legal obligation
• Legitimate interests pursued by us or a third party, provided your rights do not override those interests

How We Use Your Data

We use your personal data to:

• Provide and manage our services
• Process transactions and fulfil orders
• Communicate with you about your account or our services
• Improve our website and services
• Comply with legal and regulatory obligations
• Send you marketing communications (with your consent)

Sharing Your Data

We may share your personal data with:

• Service providers and partners who help us operate our website and deliver our services
• Payment processors and delivery companies
• Legal and regulatory authorities when required by law
• Third parties in connection with a business transfer (e.g., merger, acquisition)

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

International Data Transfers

If we transfer your personal data outside the UK, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses or adequacy decisions.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Your Rights

Under the UK GDPR, you have the following rights:

• Right to be informed about how your data is used
• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights in relation to automated decision-making and profiling

You can exercise these rights by contacting us at +44(0)1908 088564 We will respond within one month of receiving your request.

Cookies

We use cookies and similar technologies to collect information about your browsing activities. Non-essential cookies require your consent. You can manage your cookie preferences at any time via our Cookie Banner. For more details, see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

Children’s Privacy

We do not knowingly collect data from children under 13 years old. If you believe we have collected such data, please contact us so we can remove it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of the last update clearly indicated. Please review it regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact our Data Protection Officer at:

• Compliance Office
• [email protected]
• Unity Place, 200 Grafton Gate, Milton Keynes, Buckinghamshire, MK9 1UP
• +44(0)1908 088 564